IT Help Desk

What can the IT Help Desk help with? Nearly every tech topic you can think of! We'll get you connected to campus wi-fi, guide you through academic apps and portals, and reset your passwords or multi-factor authentication.

Submit a Student Help Desk Ticket

Submit a Faculty/Staff Help Desk Ticket


Connect with WarriorTech

Office Hours

  • Sunday: 11 a.m. to 8:30 p.m.
  • Monday-Wednesday: 7:15 a.m. to 8:30 p.m.
  • Thursday: 7:15 a.m. to 4:45 p.m.

For after-hours emergency matters, please call (641) 683-5333 and leave a message.

Security Alert: All About MFA

Microsoft Authenticator Logo

Starting November 16, 2023, multifactor authentication (MFA) will be required to access student portals and email accounts. This ensures an extra layer of secruity and helps protect your account against unauthorized access.

It's an easy process using the Microsoft Authenticator app on your cell phone. If you don't have a smartphone, you'll need a a small device called a token — just stop by WarriorTech on the Ottumwa campus for assistance.

MFA Tutorial (PDF)

Download Android App

Download Apple iOS App


Computer Tutorials

Frequently Asked Questions

What is my MyHills username if I am a student?
How are usernames configured for faculty and staff?
What are the requirements for a strong passwords?
Are my login credentials the same for MyHills, WebAdvisor, and Student WebMail?
If I change my name, will my Indian Hills username change?

Faculty Resources

The Office of Online Learning offers a variety of resources for faculty, including classes on the effective use of educational technologies in online, hybrid, and on-campus courses.

Office of Online Learning

Online Faculty Development

IT Help Desk

WarriorTech Office

Indian Hills Community College front entrance.

Warrior Commons
Located just inside Door #5 by Arts & Sciences, 623 Indian Hills Drive Ottumwa, IA 52501

[email protected]

Additional Information

After-Hours Emergency:
(641) 683-5333

View Ottumwa Campus Map