IT Help Desk

Tech Support. Ask us. (It's that easy.)

Submit IT Help Desk Form IT Help Desk Request Form
Submit and track your requests.
Submittal Password: computer
Call the Help Desk (641) 683-5333
(800) 726-2585, ext. 5333
Email the Help Desk

Important Notices

Network Outage: Saturday, September 13, 9:30a t0 Noon

Due to an upgrade to the college's Internet cicuit — which will result in faster Internet access — there will be a network outage on Saturday, September 13, from 9:30a to Noon. This includes: the college website, MyHills, WebAdvisor, Student WebMail, and campus Internet access (wireless and wired). (Employees: On-Campus Colleague and on-campus network drive access should function as normal.)

All Students, Faculty, and Staff: Change Passwords

On Wednesday, August 13, Student Webmail addresses changed from “” to the “” ending. To synchronize the passwords for this change, the passwords for WebAdvisor, MyHills, and Student WebMail were reset for ALL STUDENTS AND EMPLOYEES to their seven-digit student number or employee number + “Az” at the end (for example, if your number is 0345678, your new password would be 0345678Az).

ALL STUDENTS AND EMPLOYEES (Full- and Part-Time): Using the instructions above, please log in to WebAdvisor (— note “Log In” link in the upper-right) and change your password (also in the upper-right menu bar), following the instructions below.

All new passwords must be between 6 and 9 characters in length, use no special characters, and contain each of the following:

  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number

Next, please confirm that your password has also been changed in MyHills, Lynda, and Student WebMail (if you are a student). If it has not, then please change it in these systems, as well.

If you need further assistance, first please work through the tutorial How to Log In to WebAdvisor, MyHills, and Student WebMail then contact the IT Help Desk (see contact information earlier on this page).

Hours of Operation

Monday – Thursday: 7:15 a.m. – 10:30 p.m.
Sunday: 5:30 p.m. – 10:00 p.m.

After Hours: For emergency matters only, please use the phone number provided above. For all other matters, please use or the IT Help Desk Request Form and we will respond during our regular hours of operation.

Note: All follow-up emails from the IT Help Desk, responding to your help requests, will come from ITDIRECT System Message. Please ensure your spam filters do not block these messages.

Frequently Asked Questions (FAQ)

For a quick answer to your technology issue, check out our list of Frequently Asked Questions

IT Support Services

MyHills WebAdvisor
Passwords Datatel
Email Networking
Phones Audio Visual Equipment
Video Teleconferencing Campus Computers

Faculty Development

The Office of Online Learning and Web Marketing offers a variety of resources for faculty, including classes on the effective use of educational technologies in online, hybrid, and on-campus courses. For more information, please visit their Online Faculty Development page.

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