IT Help Desk

Tech Support. Ask us. (It's that easy.)

Submit IT Help Desk Form IT Help Desk Request Form
Submit and track your requests.
Submittal Password: computer
Call the Help Desk (641) 683-5333
(800) 726-2585, ext. 5333
Email the Help Desk

Important Notice

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Hours of Operation

Monday – Thursday: 7:15 a.m. – 10:30 p.m.
Sunday: 5:30 p.m. – 10:00 p.m.

After Hours: For emergency matters only, please use the phone number provided above. For all other matters, please use or the IT Help Desk Request Form and we will respond during our regular hours of operation.

Note: All follow-up emails from the IT Help Desk, responding to your help requests, will come from ITDIRECT System Message. Please ensure your spam filters do not block these messages.

Frequently Asked Questions (FAQ)

For a quick answer to your technology issue, check out our list of Frequently Asked Questions

IT Support Services

MyHills WebAdvisor
Passwords Datatel
Email Networking
Phones Audio Visual Equipment
Video Teleconferencing Campus Computers

Faculty Development

The Office of Online Learning and Web Marketing offers a variety of resources for faculty, including classes on the effective use of educational technologies in online, hybrid, and on-campus courses. For more information, please visit their Online Faculty Development page.

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