When You Have Problems

If you have problems with your VA benefits, be sure to contact the IHCC Veterans Affairs Office. We are always ready to help.

You may also contact the VA directly by using their toll-free inquiry line: 888.442.4551. Remember that the inquiry line is available from 8 a.m. to 4 p.m., Monday through Friday, and is particularly busy the first week or so of each month.

General information that may help answer your questions:

Education benefits are paid one month in arrears. For example, the education benefits check for September will be received in October.
Remember to self-certify each month. You should receive your check within a week to 10 days after self-certification.
Don't wait to make an inquiry. If you think something is wrong, contact the Veterans Affairs Office at once. The longer you wait, the more difficult it will be to get corrected.
If you are receiving benefits under Chapter 30 or 1606, have your checks directly deposited in your checking or savings account - it will save time. Call 888.442.4551 to set up direct deposit.
Don't change programs or drop classes without checking with the Veterans Affairs Office. These actions may cause an overpayment that you will have to pay back. Overpayments will be deducted from your check until the overpayment is paid back.
If you change your mailing address, be sure to notify the VA (call the inquiry number above to let them know) and notify the Veterans Affairs Office. If a check is returned to the VA, no further checks will be sent until the address is corrected.