Professional Development

Professional Development courses are designed for individuals looking to enhance their professional skills and include a wide variety of topic areas, the most common being leadership and management.

Found the class you want to take? Great! Click on the register button below to sign up, or browse through this term's available courses to find more classes you may be interested in taking!

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Click on a link below to view more information about additional classes.

Leadership Series Human Resources/Management  Marketing/Sales
Industrial/Technical Information Technology/Computer Applications  Safety

Leadership Series Courses:

Razor's Edge Leadership Series - New or Emerging Leaders

Last year we completely revamped our Razor’s Edge Leadership Series and our participants told us it was a success! This year we plan to keep the full day format and also bring back the leadership mentors that help us add real world context to all of our topics.

Our mornings will be spent focusing on supervisory skills, particularly those that are important from a human resources perspective. While many of these topics may seem as if they are geared more toward a human resources professional, we will examine them through the lens of a supervisor. Our afternoons will be spent on a wide ranging variety of leadership topics and we will conclude each day with time spent with our mentors. A networking lunch is also included with the program each day.

(Some descriptions have been edited for space, more detail can be found on our website at You can also find bios for our speakers and mentors on this site.)


Nov. 6th – Leadership Now Conference (All day event at Bridgeview Center, note this is a Thursday)

The Leadership Now Conference is focused on the importance of leadership in our rural region. This event features both keynote and breakout sessions for participants at all levels of leadership. The cost of attending the conference will be covered as part of your enrollment in the Razor’s Edge Leadership Series.

Dec. 18th – Recruiting & Hiring: Becoming the Employer of Choice (Morning)

Hiring and onboarding is the most critical yet often most mismanaged part of an employee’s career. This session will provide tools and insights to help you find and retain the best of the best as an employer of choice.

Leadership in Action (Afternoon, Panel Discussion)

In this popular session, area leaders will join Indian Hills President, Dr. Marlene Sprouse, in a question and answer session designed to let participants ask experienced leaders about their path to leadership and how leadership theory can be turned into successful action.

Jan. 15th – Hiring and Retention for a Diverse Workforce (Morning)

Attracting and retaining a diverse workforce doesn’t end with recruiting. It only begins with recruiting. It requires creating and sustaining a welcoming and inclusive environment that creates a sense of belonging and engagement for all employees. 

Goal Setting: How to Chart the Path (Afternoon)

In order to lead the way, you have to know where you are going. In this session participants will learn the basic framework for strategic planning and goal setting. Best practices for keeping yourself and your team on track will also be discussed. 

February 19th – Performance Management (Morning)

In this session, we will discuss how to effectively evaluate an employee's performance. While yearly evaluations are still standard in many companies, effective performance management goes beyond the yearly sit down and is effectively driven by best practices in setting expectations, transparency, and accountability.

Carrots, Sticks, and Other Possibilities: What Motivates People? (Afternoon)

This fun and engaging session will help participants identify the three essential ingredients of workplace motivation, and discuss several common workplace practices that tend to squelch employee motivation.

Mar. 18th – Discipline & Parting Ways (Morning Part 1)

While no one looks forward to disciplining or firing employees, it is a reality that these situations will occur from time to time. Disciplinary issues and termination of employment effects recruiting, retention, employee relations, morale, productivity and more. Numerous legal risks may arise as well when an employer fires an employee.

Workplace Flexibility (Morning Part 2)

The bottom-line benefits of workplace flexibility are increasingly important for employee productivity and retention. Less attention has been paid to the challenges faced when integrating flexibility into work groups. In this session we will discuss the essentials of workplace flexibility including how to supervise remote employees, tools and technology, and legal and operation considerations of alternative work arrangements.

Difficult Conversations (Afternoon)

While difficult conversations are never easy, there are steps leaders can take to help ensure they go as smoothly as possible. Participants will learn some practical strategies for preparing for and engaging in difficult conversations.

Apr. 15th – Superstar Supervisor Metrics (Morning)

Depending on your background, as a part of the leadership team, it is essential that you understand how your business generates profit and have the ability to read basic financial statements. In this class, your instructor will guide you through the basics of operational key performance indicators and business finance.

The Power of Listening (Afternoon)

The ability to listen is an overlooked skill that consistently ranks among the most valuable traits that a leader may possess. This session will discuss the power of listening first and speaking second, as well as provide strategies for strengthening your personal listening abilities.

May 20th – Time Management (Morning)

There are never enough hours in the day, but you can learn to be more effective with the ones you are given. This session will provide you with several action steps that will allow you to take control of your day and make sure you are unleashing all of your productive potential. We will cover managing time, wasting time, personal time study, planning and tools, the Eisenhower Matrix, meetings, and email.

Confidence with Conflict (Afternoon)

Conflict is all around us – at work and at home. It is inevitable because no two people are exactly alike. Conflict can be destructive or constructive, invigorating or draining. To manage conflict more effectively and create a quality environment, people have to be willing to understand why conflict occurs and demonstrate a variety of strategies for dealing with different people.

Time: 9:00 a.m. – 4:00 p.m.
Location: Ottumwa, IHCC Dining Hall
Early Bird Price:
before Aug. 15th - $1,495
Regular Price: $1,595
Course #: 20/YR*VOC*4008*201

Human Resources/Management Courses:

Classes will be held on the North Ottumwa Campus at the Regional Entrepreneurship Center in the training room.

The DMAIC WayTM Green Belt: Creativity and Innovation through Problem Solving

Course Overview
This training is a developed methodology where people become  improvement focused to support the organization to become more efficient, effective and productive.  This facilitated method integrates lean and six sigma giving people through-out the organization the skills they need to find the most practical and sustainable way to improve the way every-day work is done.  The process builds a culture of quality and continuous improvement. 

How is this unique?
During the sessions individuals will learn the 5-phase process of The DMAIC Way™ while working through an improvement project for their organization.  This is a learn-by-doing type of course that includes coaching after the class to support the individual through the project to obtain certification. 

Who should attend?
Anyone interested in leading improvement teams, getting green belt certification, or getting the foundation for Black Belt.

Nov 18 - Nov 22
IHCC Jefferson County Center
112 S Court, Fairfield, IA 52556
 Mon-Fri, 8:00AM - 4:00PM

 Register Now

Employment Law for Supervisors

Today’s workplace can be extremely complex and frustrating unless one knows the basics. This workshop will help you understand employment law in 8 hours. Topics include hiring, handling attendance and leave of absence issues, discipline and discharge, discrimination and related topics. The target audience is: New supervisors, Existing supervisors wanting a refresher on new information regarding human resource matters and human resource personnel with limited experience. The presenter is Gayla Harrison, an Ottumwa attorney, whose practice includes labor and employment law. Lunch Included.

New Dates Coming Soon or Call for a Contract Training Quote


Keeping information fresh and reinforcing new learning is a constant challenge to the adult trainer. How do you develop a training program that is meaningful, yet fun? How do you assess the level of knowledge already in the room? Is there a formula for a successful training sessions? Find out during an active day of Train-the-Trainer. Whether you are an inexperienced trainer or a seasoned professional looking for additional tips, this program will teach participants how to determine the needs of the audience, improve classroom charisma, develop effective learning activities, and more.

New Dates Coming Soon or Call for a Contract Training Quote

Sexual Harassment Training

Supervisors and managers play a key role in recognizing and responding to sexual and other forms of harassment. This training will raise supervisor's awareness and provide the tools to help prevent and resolve instances of sexual and other forms of harassment while creating and sustaining a culture of civility and respect in the workplace.

Topics: What is Sexual Harassment? Other forms of Harassment? Recent Lawsuits and Judgments, The Supervisor's Role in Preventing Sexual Harassment in the Workplace, Responding to and Reporting Harassment Concerns, Avoiding Discrimination, The Supervisor's Role in Creating and Sustaining an Environment of Civility and Respect.

Check back for future dates or call to quote contract training.

Hiring & Retaining a Diverse Workforce

Attracting and retaining a diverse workforce doesn't end with recruiting. It only begins with recruiting. It requires creating and sustaining a welcoming and inclusive environment that creates a sense of belonging and engage for all employees. This dynamic and engaging session, in two parts, will provide employers with the tools and ideas necessary to grow and strengthen their company through diversity. Part I will include an overview of the business case of diversity, recruiting and onboarding for a diverse workforce, recognizing and avoiding bias, and proper training of supervisors. Part II will focus on understanding culture issues and creating and sustaining a welcoming environment. 

Check back for future dates or call to quote contract training.

Drug Testing Training

Are you in compliance with the provisions of the Iowa Drug Testing statute or the DOT drug testing requirements?  If not, Gayla Harrison of Harrison, Moreland, Webber & Simplot Law Firm will be conducting a 2-hour training that will cover the requirements mandated by the Iowa Drug Testing Law.  The training will cover the recognition of evidence of employee alcohol or drug use, documentation of employee drug or alcohol abuse and action plans for employees who abuse alcohol or drugs.

Check back for future dates or call for a group rate!

Building Teams that Work - Online

Teams are becoming a staple in today’s workplace. In this course you’ll learn the components of a successful team and the stages of its development. You’ll master the skills you’ll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you’ll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Date: This course starts about every 6 weeks, visit the registration site to find the next available dates.
Time: Anytime
Location: Anywhere/Online
Tuition: $105.00
Registration: and enter the course title in the search bar.

Register for Building Teams that Work - Online


Information Technology/Computer Applications Courses: 

Business Quickbooks

Do you need a quick start to using QuickBooks? This class will include hands-on experience with QuickBooks software. You will learn how to:

  • Set up a business
  • Pay and enter expenses
  • Deposits and invoices
  • Complete the payroll set-up
  • Understand the reports of income and balance sheet
  • Handle exemptions of inventory, depreciation and loan payments
  • Make corrections when things are wrong
  • Prepare for income tax time

Several handouts will be provided. We can make QuickBooks fun!!!

Note: There will be an hour break for lunch during this course. 

Nov 14 - Nov 14
Keokuk County Service Ctr
Thur, 9:00AM - 3:00PM
B. Ziegler

 Register Now

Ag Quickbooks

Learn how to set up and manage your agricultural business through the QuickBooks software program. Track your income/expenses, depreciation, loans, etc., as well as understand the reports needed to run your farm or agricultural-related business. This will be a hands-on experience that will enable you to enjoy the paperwork portion of farming. This class is being taught by Bryan Ziegler.

Check back for future dates or call us for a group quote!

Quickbooks for your Non-Profit Organization

Are you the treasurer or administrator of a non-profit organization, such as a county fair or church? This class will give you hands-on experience using Quick-Books software.

  • Set up your non-profit organization
  • Pay and enter expenses, deposits & invoices
  • Understand Income Statement & Balance Sheet reports
  • Budget for future expenses
  • Process loan payments
  • Make corrections when things are wrong
  • Prepare for filing Form 990

Check back for future dates or call us for a group quote!

Smart Start Free Workshop

Start Smart is a two-hour workshop designed for anyone who is considering starting a business or expanding your business. You will learn how to create a business plan, do market research, evaluate demand and business strength, consider different types of business ownership, and how to register your business.  Registration is required for this free class.

Nov 19 - Nov 19
Regional Entrepreneurship Ctr
Thur, 6:30PM - 8:30PM
B. Ziegler

Managing your Finances

Building your personal financial value will be the focus of this seminar. Topics of discussion will include credit scores, retirement, student loans for education, investing, budgeting, tax management and the appropriate use of debt. We will discuss the use of software, internet sources and some of the views of the national known speakers on the topic. We will discuss how to create your own personal balance sheet and monitor the changes over time. This class is intended for both your personal side of finance as well as the business side.

Nov 21 - Nov 21
Regional Entrepreneurship Ctr
Thur, 6:30PM - 9:00PM
B. Ziegler

Business Applications for Microsoft Excel

Excel or any spreadsheet application is a powerful tool for business decision making. This class will teach you applications to use for your business and many formulas with business examples. These examples include: scheduling, loan payments, costs of doing business, pricing, and inventory.

Dec 05 - Dec 05
Regional Entrepreneurship Ctr
Thurs, 9:00AM - 12:00PM
B. Ziegler

 Register Now

Using Excel for your Business

Excel can easily automate your standard business transactions.  We will cover the basic math and formatting skills.  Business applications will include how to sort data, do budgets, financial analysis, charts and accepting data from QuickBooks.  We will discuss logical if statements, loan payment functions, linking spreadsheets, date functions and basic statistics.  We will look at several business spreadsheets to see how they work and do some applications based on the class needs.

Check back for future dates or call to quote contract training.

Introduction to Crystal Reports – Online

Want to “wow” people with your business reports? In this course, you’ll master the techniques the pros use to produce attractive, reader-friendly reports for any audience. Whether you are new Crystal Reports or want to enhance your skills, this course is ideal for you. By the time you’re done, you’ll be able to produce anything from a quick meeting handout to an elaborate annual report – and you’ll never be intimidated by report-writing tasks again!

This course was originally written for Crystal Reports 2008. Crystal Reports XI, Crystal Reports 2008, Crystal Reports 2011, or Crystal Reports 2013 are all acceptable for this course. Please make sure your software is installed and fully operation before the course begins.

Date: This course starts about every 6 weeks, visit the registration site to find the next available dates.
Time: Anytime
Location: Anywhere/Online
Tuition - $115.00 
Registration: and enter the course title in the search bar.

Register Now

Introduction to Google Analytics - Online

In this course, you’ll learn to use Google Analytics to make the most of your online traffic. You’ll see how you can track not just the traffic to all of your online content, but also determine which content is the most appealing, where your visitors came from, what devices they used, how long they stayed, which links they clicked, and where they went when they left.

From setting up your Google Analytics account and getting the all-important code you’ll need to add to your website’s pages to begin tracking your visitors, you’ll learn everything you need to know to get everything you can from the data that Google Analytics provides.

Date: This course starts about every 6 weeks, visit the registration site to find the next available dates.
Time: Anytime
Location: Anywhere/Online
Tuition - $115.00 
Registration: and enter the course title in the search bar.

Register Now

 MOS Prep Courses & Certification Testing - Online

These online training courses prepare participants to take the Microsoft Office Certification Exams. Each participant will be able to work through tutorials and practice exams at their own pace. Once you have registered for and access the course, you will have 50 days of access to the practice materials. At the end of that time, or earlier if you feel you are ready, you can contact the Continuing Education office to schedule your actual certification exam.

Students are allowed to take the certification exam one time as a part of the initial course fee. If you do not successfully pass the first time, each additional testing will cost $50. Exams will be proctored in the Advanced Technology Center on the main Ottumwa Campus and may be scheduled during the normal business week. Students passing the exam will receive a certification certificate from Microsoft, this is a recognized industry credential.

Students must have their own Microsoft Office software on their computer in order to take this course. As a portion of this course, you will be able to install the practice software, called GMetrix, on your machine. We strongly recommend you log-on to your computer using a different user profile when practicing with GMetrix. This will prevent any setting changes made in your Microsoft software during the practice tutorials from affecting your normal work.

Instructions to access the course through the Indian Hills online education portal will be emailed to you no later than 2 business days after registration. Students with current MyHills accounts may access the course through MyHills no later than 1 hour after online registration and payment is complete.

Date: Whenever you are ready
Time: Anytime
Location: Anywhere/Online
Tuition - $99.00
Registration: Click the Register button below and search the first word of the course you would like to register for, from the following list.

Word 2013 - BUS*1406*201
Word 2016 - BUS*1406*202
Word Expert 2013 - BUS*1406*203
Word Expert 2016 - BUS*1406*204
Excel 2013 - BUS*1406*205
Excel 2016 - BUS*1406*206
Excel Expert 2013 - BUS*1406*207
Excel Expert 2016 - BUS*1406*208
Access 2013 - BUS*1406*209
Access 2016 - BUS*1406*2010
Outlook 2013 - BUS*1406*2011
Outlook 2016 - BUS*1406*2012
PowerPoint 2013 - BUS*1406*2013
PowerPoint 2016 - BUS*1406*2014

Register Now

Marketing/Sales Courses: 

Basics of Marketing

What is marketing and why does it matter? How is marketing different from sales? This seminar will help you answer these two key questions and more. The purpose of marketing is to attract attention and create interest. Marketing can create a brand image, change that image and get people interested in what's for sale. You'll discover what the main components of marketing are and how to utilize these components to build your brand and drive revenue and audience.

Check back for future dates or call us for a group quote!

Audience Development

Understanding your target audience is critical to a successful marketing campaign. In this course, you will learn to identify your key audiences and select which audiences you need to work to increase. Learn how to convert those audiences into buyers and move potential buyers through your sales funnel.

Check back for future dates or call us for a group quote!

Media Strategies

In today's world there are so many options for getting your message out. This seminar will help you understand traditional media and social media. It will also help you determine how to use media in your branding and sales strategies. You'll gain an understanding of what public relations or PR is and how you can generate good coverage. You'll also learn how to buy advertising and when you should select this option.

Oct 22 - Oct 22
Tue 6:00PM - 8:30 PM
J. Silverstein-Sextion

Register Now

Introduction to Social Media

This course is an introduction to the various types of social media platforms. It will give you a basic understanding of how each platform can be used to support your overall marketing strategy. Examples will be shown to illustrate good used of social media for small business. (This particular course is not a work session, but if the class is interested in additional training a work session could be scheduled at a later date.)

Oct 29 - Oct 29
Tue 6:00PM - 8:30 PM
J. Silverstein-Sextion

Register Now


Math and Measurement for Manufacturing

Students in this course will review the proper way to read and use steel rules, micrometers and calipers. The majority of the course will be spent working on understanding fractions and decimals and how to convert measurements between the two. Students will practice adding, subtracting, multiplying, and dividing both fractions and decimals as well as learn how to reduce fractions and recognize equivalent fractions.

Watch for New Dates or Call to quote contract training

Basic Blueprint Reading for Manufacturing

In this course students will practice reading manufacturing blueprints. The instructor will cover: blueprint standards and terminology, how to interpret the information found on a blueprint and dimensioning.

Watch for New Dates or Call to quote contract training

SolidWorks Essentials

SolidWorks is one of the most popular software design programs in the advanced manufacturing industry. This two day course will introduce students to the basic design concepts found in SolidWorks. Students will learn bout the functionality of the software as well as practice basic design concepts. This course is designed for students who have little to no SolidWorks experience.

Check back for future dates or call to quote contract training.

PLC Fundamentals

This course is designed for personnel needing to develop basic PLC knowledge in any industry. The topics covered will include hardware components, establishing communication to the PLC, uploading & downloading programs, online, offline and the different run models for a PLC. Basic PLC programming utilizing the Allen Bradley CompactLogix line will be introduced. Interpretation of ladder diagrams, addressing, file structure, and fundamental instruction sets will be covered along with basic troubleshooting of a PLC system.

Check back for future dates or call to quote contract training.


Fundamentals of Safety Certificate Series

This fall we will be introducing a new safety management series that we are offering in conjunction with the Iowa Illinois Safety Council. This series is designed for individuals who are responsible for managing or implementing safety programs at their place of employment. Because of the nature of how safety programs are structured, we recognize some employers may have many individuals involved in this process. For this reason, companies may purchase tickets for the safety series and then send whoever they would like to each of the individual sessions. If one person does complete all of the sessions, they will receive a certificate of completion for the program.

Day 1 – Introduction to OSHA and OSHA Required Recordkeeping

In this course participants will receive a basic overview of what OSHA’s history, what OSHA does and what companies fall under OSHA’s jurisdiction. We will also review companies’ responsibilities when it comes to OSHA safety requirements and also discuss what can happen if you are found not to be in compliance. Participants will also learn what types of incidents have required reporting and see examples of the forms that must be used and how and when to submit them.

Day 2 – Hazard Identification

Hazard identification is key to developing an effective safety program. In this course participants will learn about common hazards in the workplace and the appropriate way to identify them and mitigate risk. At least a portion of this course will be held offsite at a local facility where examples can be shown. (Specific location to be announced at the start of class.)

Day 3 – Job Safety Analysis

Take hazard mitigation a step further by learning how to perform a job safety analysis. OSHA describes this process as “a technique that focuses on job tasks as a way to identify hazards before they occur. It focuses on the relationship between the worker, the task, the tools, and the work environment.” You will learn how to develop and manage a JSA program in your workplace. You will also learn how to enlist participation from frontline employees, supervisors and upper management.

Day 4 – Develop a Comprehensive Training Plan

Keeping workers up-to-date on safety training is a never-ending task and one that can seem overwhelming if a structured plan is not in place. Learn what a comprehensive training plan that meets all federal and state requirements looks like, including what are the must have annual components, and what requirements are more industry or facility specific.  Finally find out what resources are out there that can help you develop and keep your plan up-to-date.

Day 5 – Incident Investigation

If an incident does occur find out how to run an effective investigation. Incidents include near misses as well as incidents where someone or something is harmed. This course dives into the analysis of the incident to determine exactly what happened, including any root causes that may have been a contributing factor, and discuss the human relations issues that may happen after an incident has occurred. The goal of the course is to be able to use this information to prevent future accidents.

Day 6 – Introduction to Change Management

Introducing new procedures can be challenging, particularly if a more comprehensive training program represents a culture shift for your organization. Learn tips and tricks for rolling out new processes so that people are more likely to be accepting of the changes.

Please check back for future classes or call for a group quote!

General Industry OSHA (10 Hour)

This training program covers a standard OSHA curriculum and successful participants will receive a completion card from OSHA. The course focuses on how to identify, abate, avoid, and prevent job related hazards on a job site. Topics covered include: walking and working surfaces, exit routes, emergency action plans, fire prevention plans, fire protection, personal protective equipment and hazardous communication. Participants also learn about employer responsibilities and worker rights.  

Oct 29 - Oct 30
Ottumwa, Advanced Tech Bld, Room 111A
Tue, 8:00AM - 4:30 PM Wed, 8:00 AM - 12:00 PM
S. Silvers


Can't find something? Send us a suggestion!   


Questions? Just talk to a Business Liaison!


humburg_profileDave Humburg, Business Liaison
Appanoose, Davis, Monroe, & Van Buren Counties
Indian Hills Community College

525 Grandview Avenue Ottumwa, Iowa 52501

Phone: (641) 683-5213 or (800) 726-2585, ext. 5213



Sarah Lind, Business Liaison
Indian Hills Community College

721 North 1st Street Centerville, Iowa 52544

Phone: (641) 683-2143 or (800) 726-2585, ext. 2209


Continuing Education Course Refund Policy:

In order to qualify for a refund, you must cancel your registration at least 3 business days prior to course start.  If you have not prepaid for the class, charges will be assessed to your account if you do not cancel within the required timeframe or if you do not show up for the class you will be charged.  Exceptions will be made only in extreme circumstances.  To cancel a registration, call us at 1-800-346-4413.